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Security policy (edit with Customer reassurance module)
Delivery policy (edit with Customer reassurance module)
Return policy (edit with Customer reassurance module)
Important
We are sorry to be delayed delivery due to COVID-19 epidemic issue.
Hopefully it will be resolved very soon, after that we will start our delivery at your doorstep to you.
Tips:Please remember to shot the video including the process you unpack the parcel and try out the product in the first time once you receive it, in case that there is problem in the product , which is benefit of protecting your shopping rights.
Exchange and Returns (Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 3 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. Credit card, bkash, qcash company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Shipping back to PhoneShopBD.com is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order amount paid to PhoneShopBD.com. PhoneShopBD.com is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by PhoneShopBD.com.
Non-Returnable
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
Customer satisfaction is our top priority. We certainly do appreciate your business and if you are satisfied with our product and service, please provide us a positive feedback . Your support is the greatest motivation for us. If there's anything not good enough, hope you could contact us before giving any negative feedback or open any disputes. We believe that any problem could be resolved through communication.We commit to offer you the best products and services.Please be assured that we will always take full responsibility.Thanks you very much!
